We ship to supported destinations in Europe, the UK, the US, Canada, Australia, New Zealand and selected other markets. Availability can vary by product and destination. See our Shipping Policy.

Standard shipping is included in the product price unless another shipping cost or option is clearly shown before purchase. See our Shipping Policy.

Most orders process in 1–3 business days. After dispatch, estimated delivery is typically 5–15 business days for supported regions in Europe, the UK, the US, Canada, Australia and New Zealand. These are estimates, not guaranteed dates; any clearly displayed product or destination estimate takes priority. See our Shipping Policy.

Import duties, taxes or carrier charges may apply depending on your destination. Charges collected by Glowinex will be included or disclosed before purchase. Other local charges may remain your responsibility where permitted by law. See our Shipping Policy.

Use Track Order or the tracking details supplied after dispatch, when available. Carrier updates can take time to appear and may not update at every stage. See our Shipping Policy.

Some orders ship in more than one parcel from different fulfilment locations. Packages may arrive on separate days with different tracking numbers, without an extra standard shipping charge for the split. See our Shipping Policy.

Check your usual delivery locations first, then contact Contact Glowinex with your order number and tracking details if the parcel is still missing. We will investigate with the carrier or fulfilment partner. A 'delivered' scan does not automatically close a genuine delivery claim. See our Shipping Policy.

Contact Contact Glowinex with your order number and tracking information. If Glowinex arranged the shipment, we will investigate with the relevant provider and address confirmed delivery problems in accordance with applicable consumer law. See our Shipping Policy.

For eligible products, you can request a voluntary return within 30 calendar days after delivery. This is a deadline for requesting a return, not a 30-day refund-processing period. Your mandatory consumer rights remain unaffected. See our Refund, Returns & Product Protection Policy.

Contact Contact Glowinex or email support@glowinex.com with your order number, order email and a short explanation. Wait for the correct return instructions before sending anything back: the address on the original parcel may not be a returns address. See our Refund, Returns & Product Protection Policy.

For eligible distance purchases, EU and EEA consumers generally have a statutory 14-day withdrawal period after receiving the goods. This legal right is separate from, and takes priority over, Glowinex's voluntary 30-day return period. You can use our Withdrawal from the Contract function. See our Refund, Returns & Product Protection Policy.

For an eligible change-of-mind return, direct return shipping costs may be your responsibility where permitted by law. Faulty, incorrect or non-conforming items are handled under the applicable consumer rights and warranty terms. Contact us for instructions before posting a return. See our Refund, Returns & Product Protection Policy.

Approved refunds normally go back to the original payment method, unless another lawful arrangement is agreed. Processing follows the applicable legal deadlines; your bank or payment provider may take additional time to show the funds. Glowinex does not charge a separate refund-processing fee. See our Refund, Returns & Product Protection Policy.

Every product purchased directly from Glowinex includes our voluntary two-year limited warranty, starting on delivery, wherever we ship. It covers manufacturing, material, electrical and functional defects during normal and intended use. Damage that caused or materially contributed to a fault is excluded, but an unrelated cosmetic mark alone does not cancel protection. Mandatory consumer rights remain unaffected. For claims, contact Contact Glowinex. See our Refund, Returns & Product Protection Policy.

Contact Contact Glowinex as soon as reasonably possible with your order number, a description and relevant photos or video if available. We will review the issue and provide the remedy required by applicable law or the relevant voluntary warranty. A product fault can be protected beyond the 30-day return period. See our Refund, Returns & Product Protection Policy.

Contact Contact Glowinex with your order number, details of the wrong or missing item and photos if helpful. We will investigate and arrange an appropriate solution under the applicable consumer rules. See our Refund, Returns & Product Protection Policy.

Contact Contact Glowinex as soon as possible. We will try to make the change or stop fulfilment, but cannot guarantee cancellation once processing has started. If the order ships, applicable return or withdrawal rights remain available. See our Refund, Returns & Product Protection Policy.

Available payment methods are displayed at checkout and may vary by location. Payments are processed by Shopify and authorised payment providers. See our Terms of Service.

Applicable taxes are included in displayed prices where configured. Destination-specific duties, import taxes or carrier charges may still apply where permitted by law and will be handled as explained in our Shipping Policy.

Email support@glowinex.com or use our Contact page. For order enquiries, please include your order number so we can help you more quickly.