Privacy policy
PRIVACY POLICY
Glowinex respects your privacy and aims to explain clearly how personal information is collected, used, shared and protected when you use our online store.
This Privacy Policy applies when you visit Glowinex.com, create or use an account, place or manage an order, contact us, submit a form, interact with our customer support or otherwise use Glowinex services.
Nothing in this Privacy Policy limits any privacy or data-protection right available to you under applicable law.
1. WHO WE ARE AND HOW SHOPIFY IS USED
Glowinex is operated by Horváth Balázs Patrik e.v., established in Hungary.
The sole proprietor identified above, trading as Glowinex, is the data controller for personal information processed in connection with the operation of the Glowinex store and business, except where Shopify or another service provider acts as an independent controller for its own processing activities.
Our online store uses Shopify as its ecommerce platform. Shopify provides core services including store hosting, checkout, account functionality, security, order infrastructure and related ecommerce services.
As a result, Shopify may receive and process personal information when you browse the Glowinex store, create an account, use checkout or interact with Shopify-powered services.
For more information about Shopify’s own processing practices, customers may review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Official information about Glowinex and the legal operator is available in the Glowinex Legal Notice
2. INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Glowinex.
We may collect:
Contact and account information, including your name, email address, telephone number, account information and communication preferences.
Order and delivery information, including your billing and delivery address, order number, purchased products, delivery instructions, order status, tracking information, returns, cancellations and refunds.
Payment and transaction information, including payment status, transaction details and the payment method used.
Complete payment-card numbers are generally processed directly by Shopify, payment processors, banks or other authorised financial institutions. Glowinex generally does not receive or store complete payment-card details.
Customer service and communication information, including emails, support messages, return or withdrawal requests, complaints, reviews, photographs or other information that you voluntarily provide to us.
Device and usage information, which may include your IP address, browser type, device information, approximate location, cookie identifiers, pages viewed and interactions with the Glowinex store.
Security and fraud-prevention information, including information used to detect suspicious transactions, unauthorised activity, abuse or other security risks.
We may receive information:
- directly from you;
- automatically when you use our website;
- from Shopify and payment providers;
- from suppliers, fulfillment partners, warehouses and delivery providers;
- from customer-support, review, analytics, advertising or technology providers where used;
- from other sources where permitted by applicable law.
We collect only information that is reasonably necessary for the purposes described in this Policy.
3. HOW AND WHY WE USE PERSONAL INFORMATION
Glowinex may process personal information for the following purposes:
Performance of a contract to accept and manage orders, process payments, arrange fulfillment and delivery, provide tracking information, manage customer accounts and handle cancellations, withdrawals, returns and refunds.
Legal obligations to comply with tax, accounting, consumer-protection, product-safety, fraud-prevention and other legal requirements.
Legitimate interests to operate and secure the store, prevent fraud and abuse, provide customer support, improve our services, maintain appropriate business records and establish, exercise or defend legal claims, provided that these interests do not override your rights.
Consent where required for activities such as non-essential cookies, personalised advertising, certain analytics or promotional communications.
Where processing is based on consent, you may withdraw your consent at any time without affecting processing that was lawful before withdrawal.
We may use automated systems for fraud prevention, security, analytics and product recommendations.
Glowinex does not normally make decisions based solely on automated processing that produce legal or similarly significant effects for customers.
4. COOKIES, ADVERTISING AND SHOPIFY SERVICES
Glowinex and our technology providers may use cookies and similar technologies.
Essential cookies may be used where necessary for functions such as:
- shopping carts;
- checkout;
- account access;
- fraud prevention;
- website security;
- payment and order functionality.
Where required by applicable law, non-essential analytics, personalisation and advertising technologies are used only after the required consent has been obtained.
You can review or change applicable cookie choices through the Cookie Preferences control available on the Glowinex store.
Shopify may also process information generated through your interactions with the Glowinex store.
Where Shopify Network Intelligence or other Shopify Enhanced Services are enabled, Shopify may securely use information from interactions with Glowinex, Shopify and other Shopify-powered stores to provide services such as fraud prevention, analytics, personalisation, store performance or advertising-related features.
Other Shopify merchants do not receive direct access to Glowinex customer information through Shopify Network Intelligence.
For some processing activities, Shopify may act as an independent data controller and its own privacy terms will apply.
Glowinex does not sell personal information in exchange for money.
However, certain advertising-related disclosures or technologies may legally be considered a “sale”, “sharing” or “targeted advertising” under privacy laws in some U.S. jurisdictions.
Where applicable, customers can exercise the relevant opt-out right through our Glowinex Your Privacy Choices page.
Glowinex also recognises applicable Global Privacy Control (GPC) signals where required and supported by our privacy systems.
5. HOW WE SHARE PERSONAL INFORMATION
Glowinex does not disclose personal information without a legitimate business or legal reason.
We may provide information where reasonably necessary to:
- Shopify and Shopify-powered services;
- payment processors, banks and fraud-prevention providers;
- suppliers, fulfillment partners and warehouses where required to prepare or fulfil an order;
- postal operators, carriers and local delivery providers;
- customer-support, email, review, hosting, cloud and IT providers;
- analytics or advertising providers where enabled and legally permitted;
- accountants, professional advisers, insurers, courts, regulators or public authorities;
- another business or adviser involved in a legitimate merger, acquisition, restructuring or transfer of Glowinex.
For example, a fulfillment or delivery provider may receive the name, delivery address, telephone number, order details and other information reasonably necessary to deliver an order.
Our suppliers and fulfillment partners do not replace Glowinex as the seller and receive customer information only to the extent reasonably necessary for their role.
We may also disclose information where:
- you request or authorise the disclosure;
- disclosure is necessary to perform our contract with you;
- disclosure is required by law;
- disclosure is reasonably necessary to prevent fraud or protect legal rights or safety.
6. INTERNATIONAL DATA TRANSFERS
Because Glowinex uses international ecommerce, payment, technology, fulfillment and delivery services, personal information may be processed outside the country in which you live.
This may include processing by Shopify, payment providers, fulfillment partners, cloud providers or other service providers operating internationally.
Where personal information is transferred from the European Economic Area, United Kingdom or another jurisdiction requiring transfer safeguards to a country without an applicable adequacy decision, appropriate safeguards will be used where required.
These safeguards may include:
- standard contractual clauses;
- equivalent contractual protections;
- adequacy decisions;
- another legally recognised transfer mechanism.
You may contact Glowinex for further information about safeguards relevant to your personal information.
7. DATA RETENTION AND SECURITY
Glowinex keeps personal information only for as long as reasonably necessary for the purpose for which it was collected or where continued retention is required or permitted by law.
Retention may be necessary to:
- complete and document orders;
- provide customer support;
- process returns and refunds;
- maintain customer accounts;
- prevent fraud;
- comply with tax and accounting obligations;
- resolve disputes;
- establish or defend legal claims.
Marketing information is generally retained until you unsubscribe, withdraw consent or the information is no longer necessary for the relevant purpose.
When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.
Glowinex and our service providers use reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. YOUR PRIVACY RIGHTS AND CHOICES
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion;
- request restriction of processing;
- object to certain processing;
- receive eligible information in a portable format;
- withdraw consent;
- opt out of direct marketing;
- opt out of certain sale, sharing, targeted advertising or profiling activities;
- limit certain uses of sensitive information where applicable;
- appeal certain privacy-request decisions where applicable;
- exercise your rights without unlawful discrimination.
EU, EEA AND UK
Customers in the European Union, European Economic Area and United Kingdom may have rights including access, rectification, erasure, restriction, portability, objection and withdrawal of consent, subject to applicable law.
You may also lodge a complaint with the data-protection authority responsible for your location.
Customers in Hungary or matters involving the Hungarian controller may also contact the Hungarian National Authority for Data Protection and Freedom of Information (NAIH).
NORTH AMERICA
Customers in the United States or Canada may have additional privacy rights depending on federal, state, provincial or other applicable law.
Applicable U.S. customers may use the Glowinex Your Privacy Choices page to opt out of processing that may qualify as sale, sharing or targeted advertising.
OCEANIA AND OTHER REGIONS
Customers in Australia, New Zealand and other supported regions retain any privacy and data-protection rights provided by applicable local law.
Where local mandatory law provides stronger rights than this Policy, those rights take priority.
To submit a privacy request, contact Glowinex Customer Support.
Email: support@glowinex.com
We may request information reasonably necessary to verify your identity before completing certain privacy requests.
9. CHILDREN, THIRD-PARTY SERVICES, CHANGES AND CONTACT
Glowinex services are not directed to children below the minimum age permitted under applicable law, and we do not knowingly collect personal information from children where such collection would be unlawful.
A parent or legal guardian may contact us if they believe that a child has provided personal information to Glowinex inappropriately.
The Glowinex store may contain links to or integrations with independent third-party websites, applications or services.
Those third parties may process information under their own privacy policies. Glowinex is not responsible for independent third-party services that customers choose to access, except where applicable law provides otherwise.
We may update this Privacy Policy to reflect changes in:
- our services;
- Shopify functionality;
- other service providers;
- our privacy practices;
- applicable legal requirements.
The updated version will be published with a revised Last updated date.
Where a material change requires additional notice or consent under applicable law, Glowinex will provide that notice or request that consent as required.
Contact and Related Glowinex Privacy Information
Data Controller: The Hungarian sole proprietor identified in Section 1 of this Privacy Policy, trading as Glowinex.
Country of establishment: Hungary
Website: Glowinex.com
Email: support@glowinex.com
Privacy requests and support:
Glowinex Customer Support
Privacy advertising choices:
Glowinex Your Privacy Choices
Official business and controller information:
Glowinex Legal Notice
Terms governing use of the store:
Glowinex Terms of Service