Shipping policy
SHIPPING POLICY
We want shipping to be simple and easy to follow.
This Shipping Policy applies to orders placed through the Glowinex online store.
Glowinex works with fulfillment partners, warehouses and delivery companies to ship orders internationally. The warehouse, shipping route or carrier used may vary depending on the product, destination and availability.
Nothing in this Policy limits any mandatory consumer rights available under applicable law.
1. PROCESSING AND ESTIMATED DELIVERY
Most orders are processed within 1–3 business days before shipment.
Typical estimated delivery times after shipment are:
- European Union, Europe and United Kingdom: 5–15 business days
- United States and Canada: 5–15 business days
- Australia and New Zealand: 5–15 business days
The estimated delivery period begins after the order has been shipped and does not include the normal processing period.
Delivery estimates are not guaranteed delivery dates unless a specific delivery date has been expressly agreed.
Public holidays, peak periods, customs procedures, local carrier conditions and circumstances outside our reasonable control may affect delivery.
Where a different delivery estimate is clearly displayed for a specific product or destination before purchase, that estimate will apply.
Where mandatory consumer law sets a delivery deadline, that legal deadline remains unaffected.
For EU and UK consumer orders, goods must generally be delivered without undue delay and within 30 days after the contract is concluded unless another delivery period has been agreed.
2. SHIPPING COSTS AND IMPORT CHARGES
Standard shipping is included in the product price unless a different shipping charge or option is clearly shown before checkout.
Glowinex does not add hidden standard shipping charges after an order has been placed.
International orders may be subject to customs duties, import taxes, border charges or carrier fees depending on the destination.
Where Glowinex collects or prepays these charges, they will be included in the price or clearly shown before purchase.
Charges imposed separately by local customs authorities or carriers may remain the customer’s responsibility where permitted by applicable law and where those charges have not already been collected or prepaid by Glowinex.
Any shipping, tax or import charge that Glowinex is legally required to disclose or collect before purchase will be handled in accordance with applicable law.
3. TRACK YOUR ORDER
You can also follow your shipment using Glowinex Track Order.
Tracking information may take some time to appear after a parcel has been handed to the carrier and may not update continuously during every stage of transit.
A tracking status is useful for following your parcel, but a tracking status alone does not prevent you from reporting a genuine delivery problem.
If tracking shows your parcel as delivered but you have not received it, contact Glowinex Customer Support.
We can then investigate the shipment with the relevant carrier or fulfillment partner.
4. CARRIERS AND SEPARATE SHIPMENTS
Glowinex may use different warehouses, fulfillment locations, shipping routes and carriers depending on the product and destination.
If an order contains more than one product, the items may occasionally be shipped separately.
In this case:
- you may receive more than one tracking number;
- packages may arrive on different days; and
- one package arriving does not necessarily mean the entire order has been delivered.
You will not be charged an additional standard shipping fee simply because Glowinex has divided an order into multiple shipments.
Where Glowinex arranged the delivery, using an external carrier or fulfillment partner does not transfer any responsibility to the customer where applicable consumer law places that responsibility on Glowinex.
5. DELIVERY ADDRESS AND CHANGES
Please check that your shipping address and contact information are complete and correct before placing your order.
If you notice an error after ordering, contact Glowinex Customer Support as soon as possible.
We will try to correct the address where reasonably possible.
However, an address change cannot be guaranteed after warehouse processing, packaging or shipment has started.
If delivery fails because of an incorrect address supplied by the customer, refusal of delivery, failure to collect a parcel or another customer-related issue, additional delivery or return costs may apply where permitted by law.
This does not affect your rights where the delivery problem was caused by Glowinex, a carrier arranged by Glowinex or another circumstance for which Glowinex is legally responsible.
6. DELAYED, LOST, DAMAGED OR INCORRECT ORDERS
If your shipment appears significantly delayed, lost, damaged, incomplete or different from what you ordered, contact Glowinex Customer Support.
Where Glowinex arranged the delivery, you are not required to resolve the problem with the carrier on your own.
Glowinex may investigate the shipment directly with the relevant carrier, warehouse or fulfillment partner.
We may ask for reasonable information to help with the investigation, such as your order number, tracking information or photographs of the product, packaging or shipping label.
A tracking status showing a parcel as delivered does not automatically prevent you from reporting that the parcel was not actually received.
Where applicable consumer law makes Glowinex responsible for a shipment until delivery, that responsibility remains with Glowinex even where an external carrier or fulfillment provider was used.
If a parcel is confirmed lost before delivery, or a delivered product is damaged, incorrect, incomplete or otherwise non-conforming, Glowinex will provide an appropriate solution in accordance with applicable consumer law and the Glowinex Refund, Returns & Product Protection Policy.
If an order is not delivered within an agreed or legally required period, any additional rights available under applicable consumer law remain unaffected.
Please do not return a product to an address shown on the original parcel, shipping label or product packaging unless Glowinex has specifically confirmed that address as the correct return location.
7. CONTACT AND RELATED INFORMATION
For shipping, tracking or delivery questions, contact Glowinex Customer Support.
Email: support@glowinex.com
Please include your order number and a short description of the issue.
Related Glowinex information:
Track a Shipment:
Glowinex Track Order
Returns, Refunds and Product Protection:
Glowinex Refund, Returns & Product Protection Policy
EU / EEA Withdrawal:
Withdrawal from the Contract
Purchase Terms:
Glowinex Terms of Service
For a product return, always obtain return instructions from Glowinex first.